Support
 

TMEasy is committed to providing excellent  technical support targeting industry excellence in response times. Knowledgeable technical staff is always standing by to take support calls and you get your answers over the phone and get on with your business. TMEasy offers two types of support plans:

Enterprise: Premium support plan suggested for organizations with 10 more active users. 

Extended: Extended support plan that is suggested for smaller companies.

A comparison of the price chart is provided below. 

 

Description

Enterprise

Extended

Yearly Subscription

Please call

Please Call

24x7 Follow the sun support

Yes

No

Response Time

PI < 4 Hours

PI < 24 Hours

Number of cases

5/Month

2/Month

Remote Support

20 Hours/Month

5 Hours/Month

Database health checks

Yes

Yes

New Version Releases

Yes

Yes

Review Meetings

Yes

No

Migration/upgrade assistance

Yes

No

Priority case escalation

Yes

No